Sun ‘N Lake Improvement District in Florida is not just a picturesque destination; it’s a thriving special district dedicated to delivering exceptional services and amenities to its residents and visitors. With over 14,000 individuals engaging with the district daily, effective communication and streamlined operations are essential. However, like many growing communities, Sun ‘N Lake faced challenges in reaching its diverse audience and managing critical services efficiently.

By embracing GOGov’s innovative solutions, Sun ‘N Lake has revolutionized how it communicates with residents, manages requests, and enforces community standards. This blog highlights the district’s journey to modernize its operations, improve engagement, and prepare for future growth with tools like Citizen Notifications, Code Enforcement, Online Permitting, and Citizen Requests Management.

About Sun ‘N Lake Improvement District

Located in the heart of Florida, Sun 'N Lake Improvement District is a thriving special district dedicated to providing comprehensive and specialized services to its community. As a proud member of the Florida Association of Special Districts—a network of over 1,700 districts—Sun 'N Lake serves a diverse and active population, with over 14,000 residents and visitors engaging with the community daily.

The district offers exceptional amenities, including a highly rated golf course, a popular restaurant, a well-equipped golf pro shop, and various recreational facilities. Additionally, Sun 'N Lake is home to key businesses like AdventHealth Hospital, which plays a vital role in the local economy and community well-being.

Beyond its amenities, Sun 'N Lake Improvement District ensures an inclusive and well-maintained environment by managing essential services such as public works, road maintenance, water and sewage systems, code enforcement, and utility operations. With a commitment to supporting its residents and businesses, Sun 'N Lake continues to enhance the quality of life for all who call the district home.

What was the challenge that led Sun ‘N Lake to GOGov?

Sun 'N Lake Improvement District faced challenges in effectively communicating with their community and managing resident services. Outdated technology made it difficult to quickly distribute critical information, such as water main breaks or emergencies like fires, to all residents. Relying solely on platforms like Facebook proved insufficient since not all community members were active on social media.

The district also struggled to efficiently manage service requests, which further emphasized the need for a more modern and comprehensive solution. To address these challenges, General Manager Ray Bosworth brought his positive experiences with GOGov from a previous district in Wisconsin to Sun 'N Lake, introducing a platform capable of addressing their communication and service management needs.

How is Sun ‘N Lake using Notifications, Code Enforcement, Permitting, & soon Citizen Requests Solutions?

Sun 'N Lake Improvement District leverages GOGov's suite of solutions to streamline operations and enhance communication with its community:

• GOGov Citizen Notifications: Primarily used for messaging, GOGov Citizen Notifications allows the district to send important alerts, such as hurricane preparedness updates or emergency notifications, to all residents. The system also enables targeted messaging to specific groups, such as the recreation community or residents attending district events.
• GOGov Online Permitting: Simplifies and modernizes the permitting process, creating efficient workflows for both residents and staff.
• GOGov Code Enforcement: Supports code enforcement operations, helping the district address violations and maintain community standards.
• GOGov Citizen Requests (CRM): Recently adopted, GORequest allows residents to submit service requests seamlessly. This further enhances the district’s ability to respond quickly to community needs.

“We had an issue with one of our pipes, and we had to send out a message to all of our residents. This happened before working hours, so being able to alert people to boil their water was very helpful. It kept everyone informed and safe. It was great to lift that notice quickly once the issue was fixed.” Jamal Baskin, Director of Community Development

Together, these tools enable Sun 'N Lake to provide timely communication, streamline operations, and improve resident engagement.

Future Plans for Sun ‘N Lake

Looking ahead, Sun 'N Lake Improvement District plans to further strengthen its engagement with the community as it continues to grow. GOGov’s solutions will play a key role in enhancing communication, streamlining operations, and fostering stronger connections with residents, businesses, and community members.

A major focus will be on expanding the use of tools like GOGov Citizen Notifications to efficiently share information about events, emergency notifications, and critical updates. By increasing communication efforts, the district aims to keep residents informed and involved in the community.

Additionally, the planned adoption of GOGov's CRM will enable Sun 'N Lake to gather valuable feedback, identify issues, and respond more quickly to service needs. This is vital for addressing unexpected issues and ensuring swift resolutions to maintain resident satisfaction.

As Sun 'N Lake continues to grow, its partnership with GOGov will remain central to building a more connected, responsive, and informed community.

Advice for those considering GOGov

Based on their success with GOGov, Jamal Baskin, Director of Community Development at Sun ‘N Lake, shares this advice:

“I would say for districts or municipalities that are considering an investment in GOGov’s Solutions—it is a great tool. The software will really help transform your community, especially when it comes to messaging and getting what information you may need to be able to help advance your community. This platform’s accountability, adaptability, and its impact on operations make it invaluable and a great resource for your district. That’s what I will leave to others who may be interested in investing in GOGov.” Jamal Baskin, Director of Community Development

Your Municipality Powered by GOGov

GOGov is committed to helping municipalities and local governments enhance community engagement, streamline operations, and foster transparent communication. Our partnership with FSun 'N Lake Improvement District demonstrates the potential of our solutions to make a meaningful impact on local governments and districts of all sizes, and our continued efforts to improve and innovate further.  

GOGov specializes in providing CRM, Code Enforcement, Citizen Notifications, Online Permitting and mobile software to local governments of all sizes. We built our software from the ground up working with the departments and staff that now use our products every single day.

Interested in learning more? Sign up for a demo with the GOGov team today.

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