Receive, Track, And Respond To Your Residents With Ease
Made simple for citizens AND staff. From potholes to property concerns, your team can intake, assign, manage, and resolve community requests with complete visibility and accountability.
The Citizen Request Experience
Common Requests We Support
We support a wide variety of request types. Whatever the issue, citizens can easily submit requests and receive timely updates through GORequest portal or mobile app.
Boost Citizen Engagement & Save Time
Publish everywhere in 30 seconds, not 30 minutes. Manage all your agency accounts without switching back and forth. Connect your social media accounts and publish your content across all platforms with a single click - no learning curve required.
Simple To Submit. Easy To Track.
From potholes to property concerns, residents can report issues online in minutes. Guided forms, photo uploads, and automatic updates make it easy to stay informed while staff work toward resolution.
- Get timely updates
- Follow Requests
- Accessible
- Increased trust and satisfaction in community
An Industry Leading Feature Set
All the features you need to solve requests fast and efficiently.
Branded Mobile App
Easily submit requests through the mobile app and receive status updates and communication.
Internal Messaging
Easily communicate with your team to resolve requests and communicate with the requestor.
Custom Reporting
Create any type of report you need.
Duplicate Management
Never get a duplicate request.
Automations From Locations
Assign to staff or fill in fields based on the location of the request.
Automatic Work Orders
Based on topics, configure work orders to be added to a request and assigned to get the work done needed to resolve a request.
Responsive
Staff can access information about a request on any device.
Stock Replies
Never type out a message manually again.
Followers
Allow citizens to follow requests they are interested in
The GOGov Difference
We're a bit obsessed with the municipalities we get to help every day.
We love that we can generate reports. We track how quickly departments respond, how long it takes to close requests, and what kinds of issues we're seeing. That insight helps us take a more proactive approach to recurring problems.
Julie Duewel
Fast Setup
Our support team will get your agency up and running fast being there every step of the way.
Unmatched Customer Support
We've got your back. Reach out across multiple platforms for the answers you need when you need them.
Access To Marketing Team
Every agency with an account will get access to our marketing team to help generate attention to reach as many people as possible!
Contact Us
Mailing
Simplify Service Requests for Your Agency
Seamless Integrations to Power Your Entire Workflow
No more juggling between apps.
