Citizen Requests/311 (CRM)
Your all-in-one CRM, 311, helpdesk and Citizen Engagement software to help improve citizen satisfaction and run your organization.
BENEFITS
Benefits of our Local Government Citizen Requests/311 Software
GOGov Citizen Request Management is software that makes government simple for citizens, staff & elected officials.
Request Management
Centralize & organize citizen requests with GOGov CRM.
Branded Mobile App
Provide your citizens with a mobile front door.
Reporting
Make intelligent data-driven decisions.
HUNDREDS OF AGENCIES TRUST GOGOV
Citizen benefits
City Hall in the Palm of your Hand
Branded Mobile App
One place to access all notifications and important information directly from your local municipality.
Service Portal
Allow for easy request submission & 24/7 access to services and information through the fully searchable knowledge base.
Track Messages
Citizens can check the status of their issues at their convenience. Real time push notifications & alerts proactively keep them up to date as their issues are resolved.
Join Hundreds of Communities
Around the Country
Who are building better communities by connecting citizens and government
STAFF benefits
Work Smarter
Manage and Route Requests
Requests are automatically routed to the correct department & staff for resolution. Visualize all issues on a map for day planning and trend spotting.
Assign & Track Work
Work crews can access their assignments in the field, update their progress, as well as track labor & material costs.
Integrations
Our vast integration library enables you to provide a single front door for citizens while connecting all your backend systems.
Local Goverment Powered by GOGov
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Issues Resolved
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Citizens Engaged
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Violations Resolved
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Letters Sent
Integrations
Our vast integration library enables you to connect all your backend systems, ensuring you have your data where you need it most.
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Manager benefits
Manage with Confidence
Escalations & SLA's
Define SLA’s to ensure that standards are being met by your staff. If they are not, escalations can alert management, allowing their attention to be focused where its needed most.
Reporting
Citizen request data is a powerful resource for decision makers. Measure a single department or agency wide, elected officials will be stunned with the amount of detail you can provide about their district!
Customer Satisfaction Surveys
Collect valuable feedback that citizens give about their experience. Surveys can be automatically sent following issue resolution to allow citizens to rate their experience.
View Your Department Tickets
Dashboards & filters allow department managers to view all issues submitted for their department.
blog
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Government Made Simple
GOGov Citizen Request Management is software that makes government simple for citizens, staff & elected officials.
Get Started Now