Departments
Information Technology
In the intricate landscape of local government, Information Technology (IT) professionals serve as the unsung heroes, working diligently behind the scenes. Their pivotal role in ensuring the seamless and secure functioning of government operations cannot be overstated.
Common Challenges for IT
Challenge: Mobile Friendly
Traditional systems may lack the flexibility and accessibility required to meet the expectations of a digitally connected community.
Solution
GOGov's Branded Mobile App is the answer to the challenge of going mobile. Our customizable mobile app solution allows local governments to establish a direct and engaging channel with residents. IT managers can leverage the app to deliver essential services, notifications, and information directly to citizens' smartphones. By embracing GOGov's mobile app, IT managers can enhance the accessibility of government services, meet the demands of a mobile-centric population, and create a more responsive and connected community.
- Local Government Branded Mobile App
- Citizen Notifications
- Citizen Requests/311
Citizen Requests/311
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Citizen Notifications
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Challenge: Accessibility for All
IT managers need solutions that provide equal access to information and services for all residents, including those with disabilities.
Solution
GOGov addresses the accessibility challenge through various solutions. Citizen Notifications, Citizen Requests, and Permit modules are designed with accessibility standards in mind. Citizen Notifications enables IT managers to send notifications and alerts in multiple formats, ensuring that information is accessible to everyone. The Citizen Requests system provides a user-friendly interface, making it easy for residents of all abilities to interact with local government. The Permit module streamlines processes, allowing for accessible online applications and information.
Citizen Requests/311
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Citizen Notifications
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Online Permitting & Licensing
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Challenge: Data Security
Traditional on-premises solutions may pose challenges in maintaining robust security measures.
Solution
GOGov leverages Amazon Web Services (AWS), a secure and scalable cloud infrastructure, to address the data security challenge. AWS offers advanced security features, including encryption, access controls, and compliance certifications, ensuring the confidentiality and integrity of government data. By choosing GOGov, IT managers can benefit from the enhanced security provided by AWS, allowing them to focus on delivering efficient and secure services to residents while minimizing the risks associated with data breaches and unauthorized access.
- 99.9 percent uptime
- Automatic Scaling
- Penetration Testing
Permitting & Licensing
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Citizen Notifications
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Citizen Requests/311
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Code Enforcement
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4
Challenge: Internal IT Requests
IT departments often face a high volume of internal requests for support and maintenance, which can become overwhelming and difficult to track.
Solution
GOGov CRM provides a comprehensive solution for managing internal IT requests, offering a centralized platform where all requests can be submitted, tracked, and resolved efficiently. IT departments can easily categorize and prioritize requests, assign tasks to team members, and monitor the status of each request in real-time. With GOGov CRM, communication between IT staff and other departments is streamlined, ensuring that issues are addressed promptly and effectively. The platform also enables IT departments to generate detailed reports, providing insights into common issues and helping to identify areas for improvement. By utilizing GOGov CRM for internal IT requests, departments can enhance their responsiveness, improve service delivery, and maintain high levels of productivity across the organization.
Citizen Requests/311
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Contact Us
Email
Sales@GOGovApps.comPhone
(925) 456-4468What's next?
We will call you ASAP! We just want to quickly discuss what are the most important things to explore during your personalized demo.
We will pick a convenient date/time around your schedule and then send you a screen share link & conference line that you can forward to as many people as you want.
After the demo we can provide a Quote.You can always call us! Before, during & after the demo we will provide expert advice and coaching.
We will pick a convenient date/time around your schedule and then send you a screen share link & conference line that you can forward to as many people as you want.
After the demo we can provide a Quote.You can always call us! Before, during & after the demo we will provide expert advice and coaching.