As one of Florida’s fastest-growing communities, Clay County is taking proactive steps to stay ahead of the curve—especially when it comes to resident communication and service delivery. With a population of over 236,000 and major infrastructure projects like the new Expressway driving even more growth, county leaders knew they needed modern tools to keep pace.

To better manage an increasing volume of resident service requests and improve how information is delivered to the public, Clay County turned to GOGov’s Citizen Request and Notification solutions. The result? A powerful, all-in-one platform—Clay Connected—that empowers residents to easily submit requests, report issues, and receive real-time alerts via mobile app or web portal.

By implementing GOGov’s citizen request software and mass notification tools, Clay County has transformed how it connects with residents—delivering faster, more efficient services while keeping the community informed and engaged.

About Clay County

Located just outside the city of Jacksonville, Clay County, Florida is a vibrant and fast-growing community with a population of over 236,000 residents. As the state continues to see a steady influx of new residents, Clay County has taken a proactive approach to planning for long-term growth. A major contributor to the county’s transformation is the construction of a new Expressway—a project that is expected to drive even more development and connectivity throughout the region.

With this momentum, local leaders are focused on enhancing public services and ensuring residents have the resources they need to stay informed and engaged as the county evolves.

What Was the Challenge That Led Clay County to GOGov?

When Clay County made the switch to GOGov, the driving challenge was one many municipalities across the country face—how to effectively communicate with residents and streamline service requests. Before GOGov, the county was using a different solution, but as the community grew, it became clear that the existing system wasn’t meeting the increasing demand for faster, more efficient services.

With the rapid growth of the population and the construction of the new Expressway, there was a significant increase in both the need for information and the volume of service requests. The county recognized the need for a platform that not only allowed residents to access information easily but also enabled them to report issues and submit requests in a seamless manner.

Clay County sought a solution that would support both efficient communication and service delivery across departments like Public Works and Engineering, while also providing a better user experience for residents. After exploring various options, they found GOGov’s Citizen Notifications and Citizen Requests/311 to be the ideal fit—a solution that integrated seamlessly into their operations and quickly became a daily tool used across the county.

How Is Clay County Using GOGov Today?

Clay County has fully embraced GOGov’s suite of tools, branding the platform as Clay Connected. Available through both a mobile app and web portal, Clay Connected is now a vital part of the county’s daily operations.

Highlights of how Clay County uses GOGov:

• Wide Integration: Clay Connected is featured on nearly every page of the county website

• High Engagement: Hundreds of requests submitted monthly by residents

• Streamlined Service: Requests like pothole reports and public works issues are efficiently routed and addressed

• Real-Time Communication: Officials encourage residents to use the app over traditional channels like email

• Crisis Communication: Citizen Notifications is used during emergencies (like hurricanes) to send critical updates and evacuation instructions, in addition to multiple other platforms.

“Our job is to make information accessible to the public, and this really puts information right at their fingertips,” said Laura Christmas, Communications Director.

Future Plans for Clay County

As the county continues to grow, they’re focused on expanding their use of GOGov to drive internal efficiencies and elevate the resident experience.

Upcoming priorities include:

• Faster Response Times: Exploring ways to accelerate how resident requests are received and resolved

• Enhanced Communication Tools: Continuing to improve how information is shared across departments and with the public

By continuously refining their use of the platform, Clay County is ensuring they stay responsive and ready for future growth.

Advice for Municipalities Considering GOGov

Adopting GOGov products can be a bit tedious at the start, particularly when it comes to getting all the information into the system. Communications for Clay County, put it,

“It does take some time up front—developing the FAQs and getting all the information into the system.”

While it requires an initial investment of time and resources, the long-term benefits make it absolutely worthwhile. Overall, Laura is incredibly pleased with the platform and the impact it’s had on their operations.  

“I would recommend GOGov,” she shared. “It’s been a game-changer for us.”

Your Municipality Powered by GOGov

GOGov is committed to helping municipalities and local governments enhance community engagement, streamline operations, and foster transparent communication. Our partnership with Bella Vista, demonstrates the potential of our solutions to make a meaningful impact on local governments and districts of all sizes, and our continued efforts to improve and innovate further.  

GOGov specializes in providing CRM, Code Enforcement, Citizen Notifications, Online Permitting and mobile software to local governments of all sizes. We built our software from the ground up working with the departments and staff that now use our products every single day.

Interested in learning more? Sign up for a demo with the GOGov team today.

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