We're happy to announce our FREE Training Webinar Schedule for the next few months!
What to know about our Training Webinars! Here at GOGov we offer unlimited training and support, for free! One of the ways we offer training is through our webinars, where we will provide training on a variety of topics.
January
Monday, January 10, 2022
Reporting Tips & Tricks
During this webinar, we will look at some of the most common stock reports for both GORequest and GOEnforce. We will also review creating your own custom report and how to modify the output, such as plotting the results on a Google Map to help identify any trends. Learn how to save new custom reports and schedule any report to be delivered via email.
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Wednesday January 26, 2022
List View Training: Tips and Tricks for CRM and CE
We will cover all features and functionality of the List View available for both GORequest and GOEnforce customers! As we continue to improve the new look, there are often new features we want to make sure you are aware of. This includes the basics of navigating around the new UI, advanced filters and searching, the new smart search bar and much more!
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February
Monday, February 7, 2022
How to Create and Manage your Employees
We will cover all features and functionality of the Employee Management administration menu! Along with navigating the new user interface, we will discuss the ease of adding and managing users, along with new simplified roles such as Super Admin, CRM Admin and CE Admin! Lastly, we will discuss the new security measures that have been implemented.
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Thursday, February 24, 2022
GORequest Admin Training
Please join us as we review the Administration Tools for your CRM system! We will review the most common tools including Topic & FAQ administration, which is important to keep up-to-date to ensure residents have current and accurate information at their fingertips. We've also added the ability for users to create their own Custom Fields and will review this new process! This webinar will be relevant for users who are either a Super Admin or CRM Admin.
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March
Monday, March 7, 2022
How to Respond and Manage Citizen Requests
Learn how to manage citizen requests that you are responsible for. Whether it's asking the resident a follow-up question or the issue is resolved and you need to close a request, tasks can be completed easily through GORequest. Do you find yourself typing the same response over and over? We will also cover Stock Replies to help save time!
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Thursday, March 24
GOEnforce Admin Training
Please join us as we review the Administration Tools for your Code Enforcement system! One of the most important Administration tool would be the parcel import, to make sure you have the most up-to-date parcel and ownership information (assuming you don't have our GIS integration). We will also cover how to update your violations, fees and much more! This webinar will be relevant for users who are either a Super Admin or GOEnforce Admin.
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April
Monday, April 4, 2022
How to Create and Manage Code Enforcement Cases
From the initial complaint to the final inspection, we will review everything that you need to know about managing your Code Enforcement Case. How to enter inspection notes, log violations and fees, print letters such as your Notice of Violation and ultimately close out the case.
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Thursday, April 21, 2022
Send meaningful notifications with GONotify
Keep citizens informed with a trusted source of alerts, notifications, and events. Easily push your critical content to all your important channels such as Email, Mobile, Twitter, Facebook, and Website. We will cover best practices for providing detailed notifications to residents, along with new features you can expect within GONotify!
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Looking for additional training?
We will continue with these monthly webinars and are open to suggestions on what you want to see next. Contact the support team at support@gogovapps.com to request new topics.
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