Citizen Request Management (CRM)

GORequest dramatically transforms customer service by giving residents 24/7 access to government services while providing staff the tools they need to manage the resolution process and provide automatic updates. Most agencies report resident satisfaction rates greater than 90% while saving at least one full-time equivalent.

GORequest is a hosted web-based Citizen Relationship Management (CRM) software system that lets residents submit questions or requests for service directly via your mobile device, website, or email and lets employees directly enter requests received by phone, email, or in-person.

Code Enforcement

GOEnforce dramatically transforms the code enforcement process by automating tedious tasks and giving staff the tools they need to be more productive and effective. Some agencies are able to improve case volumes by as much as 100% without adding new staff!