GORequest CRM dramatically transforms customer service by giving residents 24/7 access to government services while providing staff the tools they need to manage the resolution process and provide automatic updates. Most agencies report resident satisfaction rates greater than 90% while saving at least one full-time equivalent.
GORequest is a hosted web-based Citizen Relationship Management (CRM) software system that lets residents submit questions or requests for service directly via your website, mobile phone or email and lets employees directly enter requests received by phone, email, or in-person.
GOEnforce code enforcement dramatically transforms the code enforcement process by automating tedious tasks and giving staff the tools they need to be more productive and effective. Some agencies are able to improve case volumes by as much as 100% without adding new staff!
GOEnforce is a hosted web-based solution used to centrally manage code enforcement efforts. The centralized processing of all cases offers tremendous benefits:
- Officers can handle more cases
- Important deadlines are never missed
- Officers can collaborate on the resolution of cases
- Managers know how productive officers are
- Each step of every case is clearly documented and archived
- All case-related information is available virtually anywhere, including vehicle computers, via wireless technology